Rick Fuchs IBM Corporation Vice President, Sales Execution, On Demand Business Tuesday 8:00 AM - 9:00 AM On Demand Business Business is moving at an unprecedented pace with requirements to move quickly, to decide quickly and to sense and react quickly. Market trends, customer demands, intense competition, industry consolidations are demanding greater responsiveness from their organizations and delivered at a cost that will keep the shareholders satisfied. At IBM, we call this an on demand business - "an enterprise whose business processes - integrated end to end across the company and with key partners, suppliers and customers - can respond with speed to any customer demand, market opportunity or external threat." Rick will discuss these business trends and strategies to become an on demand business. Rick is responsible for developing and deploying an effective worldwide cross-IBM sales execution model in support of our customers’ transition to an on demand business model. This includes all aspects of our current sales model including sales support, sales execution, and streamlining access and coordination of all IBM resources --- whatever it takes to ensure that all of IBM is poised to help our customers achieve sustainable competitive advantage by moving to an on demand business model. Prior to his current assignment, Rick was responsible for the strategy behind IBM's worldwide e-business on demand initiatives and ensuring that all of IBM's resources --- research, technology, services, consulting, hardware, software, financing, and sales --- were marshaled and coordinated with only one goal in mind: to help our customers gain competitive advantage by leveraging the benefits that e-business on demand can bring to them. He was also responsible for the day-to-day business operations of IBM's e-business on demand initiatives. Rick has held numerous executive positions within IBM, most recently as Vice President of Operations for IBM's Americas Group where he was responsible for customer satisfaction; sales management; the end-to-end distribution and delivery management of all IBM products and offerings; implementation and support of I/T and related support systems; technical support programs for IBM’s customers and business partners; and all aspects of daily operational support to IBM’s sales organization across North, South, and Central America. Prior to that, he was for Vice President of Enterprise Server Sales for IBM’s Americas Group with responsibility for zSeries and S/390 sales to IBM's largest customers in North, South, and Central America. Rick also established IBM's worldwide Server Consolidation Solutions Unit and was responsible for its solution framework and strategy in that marketspace, including the industry-leading ALIGN methodology. He has also served as the General Manager for both High End Server Sales and System 390 Sales for IBM Latin America. In addition to holding various management positions in IBM’s field sales and marketing organizations, Rick has held positions within IBM’s Telecommunications and Media Industry Solutions Unit where he was responsible for sales and marketing programs and within the S/390 brand organization where he was responsible for S/390 sales support for all of North America. Rick started his career with IBM in New Jersey in the United States where he was both a systems engineer and marketing representative serving customers in the Power Utilities, Higher Education, Telecommunications, and Health Industries. He is a graduate of Brown University where he received degrees in Electrical Engineering and Economics.

Jeffrey M. Nick EMC Corporation Senior Vice President and Chief Technology Officer, EMC Corporation Wednesday 8:00 AM - 9:00 AM Forces in the IT Vortex The "always-on" demands of today's global businesses drive the need for integration of IT services across distributed and dynamic "virtual organizations." The distribution of IT resources into the network is being further accelerated by the de-composition and migration of application workloads from monolithic tightly-integrated systems to modular platforms. The re-integration of these distributed resources is technically challenging because of the lack of well-defined standards and semantics for delivery of desired Quality-of-Service (QoS) seamlessly across diverse platforms, application tiers, and even organizational boundaries. The key to addressing this challenge is the definition and ubiquitous deployment of standardized service-oriented architecture concepts and mechanisms as a basis for distributed system integration-within and across organizational domains. Virtualization and grid computing play a central role in the realization of this goal. Jeff Nick is Senior Vice President and Chief Technology Officer (CTO) at EMC Corporation, where he has a major role in the direction of EMC's technology strategy and in the evolution and advancement of EMC's information lifecycle management capabilities, related platforms, software, and services. With 2003 revenues of $6.24 billion, and more than 20,000 employees worldwide, EMC is the world leader in products, services, and solutions for information storage and management that help organizations extract the maximum value from their information, at the lowest total cost, across every point in the information lifecycle. Reporting directly to Howard Elias, EMC Executive Vice President, Corporate Marketing and Office of Technology, Nick leads EMC's Office of Technology, which is responsible for defining the company's evolving technology vision and technology strategy, as well as working with the industry on standards. He works directly with EMC customers and leading technologists within EMC's platforms, software, and services organizations to develop future product directions. His team also evaluates emerging information management trends and plays a major role in setting technical direction for EMC's M&A activities. He is based at corporate headquarters in Hopkinton, Massachusetts. Nick joined EMC in September 2004 from IBM, where he held the distinguished title of IBM Fellow, the highest technical honor that IBM bestows on its IT innovators. During his 24-year career with IBM, Nick filed more than 80 inventions and holds more than 50 U.S. patents in computer systems technology. Most recently, he was Vice President, Architecture and Design, eBusiness On Demand, responsible for the design and architecture of IBM's On Demand initiative. He also led IBM's Grid Computing strategy, responsible for the definition and evolution of IBM's Open Grid Services Architecture. Nick began his IBM career as a software engineer focusing on the System 390 MVS operating system, and he eventually became the lead architect for the S/390 z-series platform and eServer initiative. He graduated Magna Cum Laude from Marist College with a B.S. in finance.

Jim Grant BMC Software Vice President and General Manager of BMC’s Remedy Business Unit Thursday 8:00 AM - 9:00 AM Business Service Management: Configuration, Change, Assets and IT Management Practitioners of resource and performance management have, in many ways, led the early charge for acceptance of service management principles. As customers and vendors engage in building solutions that are service-centric in design and application we must challenge long-held ideas and approaches to solving the management problem. Is the integration of best of breed technologies a superior approach to what has been seen as the failure of frameworks? Is there something in between? Can standards really solve the problem? There are a number of parallels that can be instructive here and we should consider the implications as a way of ensuring our work is more relevant to the businesses we serve. Jim will explore these issues in the context of the evolving management software market and its likely directions in an effort to create context for the good work CMG attendees must do. Currently Vice President and General Manager of BMC’s Remedy Business Unit, Jim leads the business that is the dominant player in the Service Desk Market, worldwide. An integral layer of BMC’s Business Service Management (BSM) strategy, Remedy’s ITSM, CSS, Magic applications and the Action Request System deliver ITIL based service management software solutions for thousands of IT customers seeking to provide superior service to the businesses they support. A graduate of the University of Colorado, after his Masters degree, Jim taught operations management at the University as well. Working at Hewlett Packard during this time and prior to joining BMC, he occupied a number of roles in management and General Management of software organizations, most recently the VP and GM of the OpenView business. In these and his current role, he has been an industry advocate of Business Service Management approaches to achieving greater value for and from IT.